Question 1

What payment methods can I use when sending money at a Money Mart location?

Accepted Answer

Cash or Debit are the only forms of payment accepted for transactions completed at Money Mart. We want you to arrive prepared, so bring enough cash or ensure there are sufficient funds in your debit card to cover both the transfer amount and any additional fees.

Question 2

Can I send money to someone’s bank account or mobile wallet?

Accepted Answer

MoneyGram makes it convenient to send money directly to a bank account or mobile wallet in select countries. Visit a Money Mart location to begin your money transfer to see all the send and receive options available. Service availability may vary depending on the destination.

Question 3

How do I send money transfers in person at a location?

Accepted Answer

1) Find a convenient Money Mart location nearest you.
 2) Bring your valid ID, the receiver's information, and the money you want to send.
 3) Our Money Mart store representatives will do the rest to complete your transfer.

Question 4

How can I estimate fees before I start a money transfer?

Accepted Answer

Enjoy more peace of mind by estimating transfer fees and exchange rates with a Money Mart store representative before sending. We will be able to share all of the costs, including the fees and exchange rates before completing the transaction.

Question 5

Why does Money Mart and MoneyGram require me to provide identification?

Accepted Answer

The safety of your money transfer is important to us. To prevent fraud and help keep your money safe, Money Mart and MoneyGram require you to show a valid ID to complete all money transfer transactions. Verifying that people are who they say they are helps reduce the risk of becoming a victim of a scam or fraud.

Question 6

Which countries can I send money to?

Accepted Answer

At Money Mart, we have partnered with MoneyGram to proudly serve a network of more than 200 countries and territories that you can send to. To see which countries are available, simply come into a Money Mart location, start sending money or estimating fees.

Question 7

When will my receiver’s money be available for cash pickup?

Accepted Answer

We know getting money to your receiver quickly is important. Money is typically ready for cash pickup within minutes after the transfer has been sent successfully. Regardless of the payment method used, timing is subject to operating hours, the destination country, currency availability, local laws and regulations and compliance requirements.

Question 8

When will my receiver’s money be available in their bank account or mobile wallet?

Accepted Answer

Sending to bank accounts and mobile wallets is fast and convenient. Many transfers to bank accounts and mobile wallets are completed within just a few hours. Timing of funds availability in your receiver's account varies depending on the destination country, payment and receiving methods, and is subject to banking hours and systems availability, good funds availability, approval by MoneyGram’s verification systems and local laws and regulations; banking business hours typically exclude weekends/holidays.

Question 9

I would like to track the status of my transfer. What should I do?

Accepted Answer

To track the status of your transfer, you will need your reference number, the sender's last name and date of birth, and the receiver's name to complete the search. You can contact MoneyGram to track your transfer or report transaction issues at 800-666-3947.

Question 10

How do I receive money in person via cash pickup sent through MoneyGram?

Accepted Answer

1) Find a convenient Money Mart location near you.
 2) Bring your reference number and valid photo ID with you for pick up. Reference Number: Ask your sender for the reference number for the transaction. This number is on the receipt and included in confirmation emails for online transfer. ID: You will need to bring a valid photo ID (passport, national ID or residence permit).
 3) Complete the transaction. If required, complete a simple Receive Form, entering the reference number given to you by the sender. Hand the receive form and your valid photo ID to the person at the counter to receive your money.

Question 11

What information do I need to pick up money that was sent to me to an agent location?

Accepted Answer

To ensure a smooth experience when picking up money, you will need the transaction reference number (you can get this from the sender) along with a valid photo ID. Some countries also require valid proof of address when an ID does not contain an address.

Question 12

How do I receive a money transfer?

Accepted Answer

You may be required to provide identification, typically one or more of the following:

Passport
Driver's License
National Identity Card or
Government-Issued ID

You may also be required to provide proof of address.

Please note that your name on the transfer record must exactly match your name as it appears on your government-issued ID.

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Why choose MoneyGram international money transfer at Money Mart?

Fast, reliable transfers worldwide

Competitive exchange rates

Real help from real people

A trusted partnership that helps families stay connected:

Send money anywhere

Real experiences

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Choose from over 200+ countries and territories worldwide, including:

How international money transfers work

1. Visit a Money Mart branch

2. Share who you’re sending to

3. Choose how they’ll receive the money

4. Pay and get your receipt

Your global money transfer questions, answered

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